Cancellation Policy
Last updated: May 7, 2026
At ProMultis LLC ("ProMultis," "we," "us," or "our"), we believe in making cancellation as simple as signing up. There are no phone calls, no retention scripts, and no hidden fees. This policy explains how to cancel your subscription, when to cancel to avoid the next charge, and what happens after you cancel.
Quick Summary
- How to cancel: One click in your patient portal, or email support@promultis.co.
- Notice period: Cancel at least 72 hours before your next billing date to avoid being charged for that cycle.
- If you miss the 72-hour window: The next cycle will be billed and shipped, and your cancellation will take effect at the end of that cycle. No refund is issued for that cycle.
- Already shipped medication: By federal law, prescription medications cannot be returned, reused, or resold once dispensed. Refunds are not available for medication that has already shipped.
- Mid-cycle cancellation: Service access continues until the end of the current billing cycle.
- Refunds: See our Refund Policy for the limited circumstances in which refunds are available.
1. How to Cancel
You can cancel your subscription at any time through one of the following methods:
- Patient portal (recommended): Log in to your patient portal and click the "Cancel subscription" link in your account settings. Your cancellation is processed immediately and you will receive a confirmation email.
- Email: Send a cancellation request to support@promultis.co from the email address on your account. Please include your full name and order or account number. We will acknowledge your request within one business day.
We do not require phone calls, retention conversations, or written notice. There are no cancellation fees.
2. Notice Period and Billing Cycles
Subscriptions are billed on a recurring basis (typically every 28 or 30 days, depending on your plan). To avoid being charged for your next billing cycle, you must cancel at least 72 hours before your scheduled billing date. The exact next billing date is always visible in your patient portal before each charge.
If you cancel within 72 hours of your billing date — or after your subscription has already renewed — the charge for that cycle will not be reversed, the medication for that cycle will ship as scheduled, and your cancellation will take effect at the end of that cycle. You will not be billed for any subsequent cycles.
3. What Happens After You Cancel
When you cancel:
- You will receive a confirmation email from ProMultis.
- Your access to the patient portal, messaging with your care team, and clinician check-ins will continue through the end of your current billing cycle.
- Any medication shipment that has already been dispensed and shipped will arrive as expected. By federal law, prescription medications cannot be returned, reused, or resold once dispensed.
- No further charges will be made to your payment method after the current cycle ends.
- Your medical record is retained in accordance with applicable state and federal recordkeeping laws, regardless of cancellation. See our Privacy Policy for details on data retention and deletion requests.
4. Cancellation vs. Refund
Cancellation stops future billing. It does not, on its own, generate a refund for charges that have already been processed. Refunds are available only in limited circumstances described in our Refund Policy — for example, when a clinician determines that treatment is not medically appropriate and no medication is dispensed, or when an error has occurred in the filling of your prescription.
If your medication has not yet shipped at the time you cancel, the charge for that cycle is fully refundable under our Refund Policy.
5. Already Shipped Medication
For safety and regulatory reasons, prescription medications that have already been dispensed and shipped cannot be returned, reused, or resold. This is required by federal and state law and is standard practice across all licensed pharmacies in the United States.
This means that once your medication has shipped for a given billing cycle, the charge for that cycle is non-refundable, even if you cancel before the medication arrives.
If your medication arrives damaged, defective, or in any way different from what was prescribed, please see our Refund Policy for the steps to receive a corrective shipment.
6. Medical Disqualification
If, after review, your physician determines that GLP-1 treatment is not medically appropriate for you, your subscription will be canceled automatically and you will receive a full refund for any cycle in which medication was not dispensed. No action is required on your part.
7. Pausing Your Subscription
If you would like to temporarily stop refills without fully canceling — for example, while you finish a vial that you already have on hand, travel, or address a side effect — please contact support@promultis.co. Where supported by your treatment plan, your care team can pause future shipments without ending your relationship with your clinician.
8. Reactivation
If you cancel and later wish to resume treatment, you may sign back in to your patient portal or contact support@promultis.co. A clinician will review whether resuming your prior plan is appropriate, and may request a brief updated intake. Reactivation is subject to medical eligibility at the time of resumption.
9. Changes to This Policy
We may update this Cancellation Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes that affect existing subscribers will be communicated by email at least 30 days before they take effect.
10. Contact Us
For all cancellation requests, billing questions, or pause requests:
ProMultis LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States
Email: support@promultis.co