Cancellation and Refund Policy

Last updated: May 20, 2026

This Cancellation and Refund Policy ("Policy") applies to your purchase of subscription services from ProMultis LLC ("ProMultis," "we," "us," or "our"). Please read this Policy carefully before enrolling. By enrolling in our subscription services, you acknowledge that you have read, understood, and agreed to the terms set forth below.

1. Cancellation of Subscription Services

You may cancel your ProMultis subscription at any time and for any reason by contacting our customer support team at help@promultis.co or through your patient portal.

To avoid being charged for your next billing cycle, you must submit your cancellation request by your next scheduled billing date. Cancellation requests received after your billing date will take effect at the end of the current billing cycle, and services will continue through that cycle. No refund will be issued for the cycle in which cancellation is requested.

Cancellation stops future billing only. It does not, on its own, refund any charges that have already been processed.

2. Refunds — General Rule

Refunds are generally not provided upon cancellation of the subscription services, except as expressly set forth in Section 3 below. By enrolling in subscription services, you acknowledge and agree that the charges you have paid are non-refundable, subject only to the limited exceptions described in this Policy.

This Policy reflects, in part, the operational and clinical costs we incur on your behalf upon enrollment — including clinician consultation, prescription review, and coordination with our pharmacy partners — many of which are non-recoverable.

3. Limited Refund Exception — Medical Disqualification

If, during the course of your subscription, your clinician determines that you are no longer eligible to continue receiving the subscription services (for example, due to a change in your medical condition or new contraindications), a refund may be issued for the remaining charges associated with the period following the date of disqualification.

Where a refund is approved under this Section 3, it will be issued only for your most recent billing cycle. Charges from prior billing cycles are not refundable.

4. Damaged or Incorrect Medication

If your medication arrives damaged, or if the pharmacy dispenses an incorrect medication, please contact us at help@promultis.co as soon as possible with photographs and a description of the issue. Upon verification, the dispensing pharmacy may arrange a replacement shipment. Damaged or incorrect medication is addressed through replacement and is not a refundable event under this Policy.

5. When Refunds Are Not Available

Except as described in Section 3 above, refunds are not provided. By way of illustration and not limitation, refunds are not available in the following situations:

• Medication has been dispensed or shipped. By federal and state law, prescription medications cannot be returned, reused, or resold once dispensed.
• Subscription refills already processed. Refills are billed and shipped on the schedule you agreed to at checkout. Once a refill has been processed, the charge for that refill is non-refundable.
• Change of mind. Refunds are not provided for change of mind, including after intake submission, clinician review, or shipment.
• Side effects or individual treatment response. Individual response to GLP-1 therapy varies. We do not guarantee any particular result or outcome. Refunds are not issued based on side effects or perceived efficacy. Your clinician can adjust dosing or treatment within the scope of your subscription.
• Inaccurate information. If your order cannot be fulfilled because of inaccurate health, identity, or shipping information you provided, the associated charges are non-refundable.
• Failure to use the services. Non-use of the subscription services during any billing cycle does not entitle you to a refund.

6. No Guarantee of Results

You acknowledge and agree that there is no guarantee of results or effectiveness arising from your participation in the subscription services. Refunds will not be issued on the basis of dissatisfaction with results, weight loss outcomes, or perceived efficacy of treatment.

7. How to Request a Refund

If you believe you qualify for a refund under Section 3, please contact help@promultis.co from the email address on your account and include your full name, approximate order date, and a brief description of the basis for the request. We will review your request and respond within a reasonable period. All refund determinations are made in our sole discretion, subject to the terms of this Policy.

8. Refund Processing

Where a refund is approved, it will be issued to the original payment method used at checkout. Depending on your bank or credit card provider, it may take additional business days for the refund to appear on your statement.

9. Chargebacks and Disputes

If you have any concern about a charge, please contact us first at help@promultis.co. We will work in good faith to resolve any billing issue. Initiating a chargeback with your bank or card issuer before contacting us may delay resolution and, where the underlying charge is not eligible for a refund under this Policy, may result in suspension or termination of your account.

10. Dispute Resolution; Arbitration; Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to this Policy, your subscription, or the services provided by ProMultis shall be resolved by binding individual arbitration and not in a court of general jurisdiction. You and ProMultis each waive any right to a jury trial and any right to participate in a class action, collective action, or representative proceeding. Arbitration shall be conducted in accordance with the rules of a recognized arbitration provider. This Section does not prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction for the protection of intellectual property or confidential information.

11. Governing Law

This Policy is governed by the laws of the State of Wyoming, without regard to its conflict of law principles. Nothing in this Policy limits any non-waivable consumer protection rights you may have under the laws of your state of residence.

12. State-Specific Disclosures

If you are a resident of California, New York, or any other state whose laws afford specific consumer protections relating to subscription services or refunds, you may have additional rights that supersede certain provisions of this Policy. Please contact help@promultis.co for state-specific information.

13. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply prospectively to subscription cycles beginning after the effective date of the change. Your continued use of the subscription services after a change to this Policy constitutes acceptance of the revised Policy.

14. Contact Us

For cancellation requests, billing questions, or any matter related to this Policy:

ProMultis LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States
Phone: (341) 799-1144
Email: help@promultis.co